Typical problems
- Satisfied guests leave quietly, and the rating is shaped by the few who were unhappy.
- The manager learns about a problem from a one-star review, when it is too late to fix it.
- Replies to reviews are written irregularly or not at all.
How it can be implemented in ResoGuest
- Request after the visit. After a visit or order the guest receives a short request to rate it (NPS or stars) in the messenger or by e-mail.
- Routing by score. High scores are invited to leave a public review on Google or Facebook; low scores stay private.
- Instant alert. A low score immediately notifies the manager, who can contact the guest the same day.
- NPS dashboard. Scores by day, by brand and by staff shift — visible in real time.
- Reviews and AI replies. With the Reputation module, reviews from Google and TripAdvisor are collected in one place, and AI prepares a reply draft for the manager.
- Win the guest back. An unhappy guest can receive a personal apology with a bonus through a journey.
What the client gets
- Problems surface privately and early, not in public reviews.
- More public reviews from satisfied guests.
- Regular, consistent replies to reviews without spending hours on them.
Who it fits
Any venue that depends on Google and TripAdvisor ratings: tourist areas, new openings, chains. Feedback & NPS is in Growth and above, Reputation in Pro and above. Contact us: [email protected]