Case: online booking for a spa with no phone calls

Picture a spa offering massage, facials and nails. The phone rings all day: "Any opening with Anna tomorrow?", "How much is it?", "Please move me to the evening." The receptionist is torn between the desk and the handset, and after hours the calls simply go unanswered.

Typical problems

• Bookings live in a paper diary or phone notes — two guests easily land on the same slot with the same specialist.
• Guests no-show and the slot is never offered to anyone else.
• A new guest can't book at night or on a day off — and calls a competitor instead.
• Nobody remembers which specialist is off when, or when their break is.

How you can set it up in ResoGuest

1. In Services & appointments, build the catalog: categories (massage, face, nails) with services inside, each with a duration, a clean-up buffer and a price — e.g. "Thai massage, 90 min" or "Facial, 60 min".
2. Add specialist profiles, each with their own schedule, days off and time off. The system never offers a slot when the specialist isn't working.
3. Turn on a deposit or full prepayment for higher-value services — random bookings filter themselves out.
4. Publish the booking page: the guest picks a service → a specialist (or "any available") → a free slot → pays the deposit and confirms.

How it looks for the guest and the salon

The guest opens the link from Instagram or the website at any hour, sees only genuinely free slots that respect the service duration and the specialist's breaks, and books themselves. The appointment lands in the salon calendar flagged as an online booking.

24 hours and 2 hours before the visit the guest gets an automatic reminder — no-shows drop. If the guest does cancel, the slot reopens for others.

What the client gets

• Bookings run 24/7 without the receptionist — some come in overnight and on days off.
• No more double-booking a specialist: slots are calculated automatically.
• Deposits and reminders cut no-shows noticeably, and the deposit can be applied to the service or to the guest's wallet at the POS.
• Every guest and their visit history stay in one CRM — alongside loyalty points and memberships.

Who it's for

Spa and massage salons, beauty salons and barbershops, aesthetics clinics and spa hotels. The Services & appointments module is included in every plan and works right next to table booking, loyalty and memberships. Contact us: [email protected]

A booking with a specialist is a couple of taps on the guest's phone, not a phone call. Free the receptionist from the answering-machine role and let them look after the guests in the room.