Reservations, guests and loyalty — in one place
ResoGuest brings together table reservations, guest CRM, a loyalty program, your Syrve menu, delivery and marketing. More repeat visits and revenue — without aggregator commissions.
Everything to manage guests and your floor
One tool instead of scattered services — from the first reservation to the repeat visit.
Reservations & bookings
Online booking widget for any resource — tables, cabins, saunas, rooms or specialist sessions. Real-time availability, SMS/WhatsApp/LINE reminders, double-booking prevention, visual availability timeline — all synced with Syrve POS. Anti-no-show tools: guest re-confirmation, auto-release of unconfirmed tables and optional deposits.
Learn moreGuest CRM 360
Complete 360° guest profile: visit & spend history, preferences, allergies, tags, lifetime value, churn risk. Smart search across name, phone and keyboard layout. PBX screen pop on incoming calls, and two-way guest chat over the WhatsApp Cloud API right from the CRM. Export the whole guest database to CSV or JSON in one click, an open API with access keys for your own integrations, and a unified cross-brand guest history showing the guest’s visits, spend and balance across every venue in the group.
Learn moreLoyalty program
Points from Syrve receipts and online orders, tier levels (Bronze–Platinum), birthday bonuses, referral program, agent commissions, NPS review points, and pay-with-bonuses at the POS — points spent on the till are reconciled automatically.
Learn moreCross-POS loyalty & gamification
Optional card gamification — streaks, badges and progress goals — keeps guests coming back. Accrues points from other POS too — KiotViet, MISA CukCuk, Zenoti and Mindbody — matching each receipt to a guest by phone or email, so restaurants and wellness chains without Syrve can run loyalty. Points can expire after a set period, and you can grant short-lived promo points with their own expiry for time-limited campaigns.
Learn moreFloor plan
Drag-and-drop floor editor: tables, cabins, saunas, specialist stations. Real-time occupancy, resource types and a horizontal availability timeline.
Learn moreMenu from Syrve
One-click import of the live Syrve web menu: categories, prices, VAT, photos and stop-list — ready for your online storefront and QR ordering.
Learn moreFast menu onboarding (OCR)
Onboard a paper or PDF menu in minutes: snap a photo or upload a file and AI recognises dishes, prices and categories, then fills your menu automatically — no manual typing.
Restaurant in 15 minutes
A guided quickstart wizard takes you from an empty account to a working restaurant — venue, Syrve connection, menu, floor plan and booking widget — in about 15 minutes.
Marketing & campaigns
Segment guests by visits, spend, tier or tags. Segmented broadcasts via WhatsApp, Telegram and LINE. Meta ad analytics (Facebook/Instagram) and a menu Product Feed (Meta Product Feed) for dynamic remarketing. Campaign analytics with visit attribution, conversion tracking and CSV export. Build segments by favourite dish, visit time (hour of day) and brand across the group.
Learn moreDelivery & online orders
Delivery zones on a map with fees and minimums, time-slot scheduling, real-time order tracker (SSE), guest notifications via WhatsApp/Telegram/LINE, saved addresses, courier assignment and Syrve kitchen push — 0 % commission.
Learn moreQR ordering at the table
One QR per table or per seat. Guest scans, browses the menu, orders — the kitchen receives it instantly via Syrve, no aggregator fees. Linked to guest CRM for loyalty accrual.
Learn moreWallet loyalty cards
Apple Wallet & Google Wallet passes with live points balance and tier. Multi-card: one wallet card across all venues of the group with a shared balance. Pay-with-bonuses at the POS. Auto-updated on every visit, with push reminders and promo banner.
Learn moreReferrals & invites
Guest-to-guest referral system: every guest gets a personal invite link they can share right from their Wallet card. Each new guest is attributed automatically and both sides earn bonus points.
Learn moreAI website builder
Describe your venue — AI generates copy, palette and sections. Built-in reservations and online ordering, multilingual pages (EN/RU/TH/中文), gallery, SEO and analytics. Setup 20,000 ฿ + 1,000 ฿/mo.
Learn moreGuest feedback & NPS
Automatic feedback requests after delivery via WhatsApp/Telegram/LINE, NPS scoring with promoter/detractor split, bonus points for reviews, and private alerts for negative scores.
Learn moreAgents & partners
Reward travel agencies, hotels, guides and partners who bring you guests. Personal referral links & QR codes, automatic attribution of every guest and their spend, a two-level commission hierarchy (agency + sub-agents), and payout tracking with balances.
Learn moreEvents & experiences
Sell tickets to dinners, concerts and master classes. Flexible ticket types with deposits, early-bird & dynamic pricing, promo codes, online payment, seat maps, QR check-in with Apple/Google Wallet, agent sales and a public what’s-on page — every guest auto-linked to CRM.
Learn moreLive in-event ordering
Guests order extra drinks and dishes from the ticket page, pay online or on-site — the order goes straight to the Syrve kitchen. Order-ready alerts, void & refund, deposit auto-apply and a cross-venue Discover marketplace.
Learn moreSelf-service kiosk
A touch terminal for dine-in and pickup: guests browse the menu in their own language, customise each dish with modifiers (size, add-ons, sauces), see calories & macros, weight and allergens, build their order and pay — sent straight to the Syrve kitchen. Customisable colours and branding, a video or image screensaver, a curated menu with your own display order, and a live order-number queue board.
Learn moreSmart Venue
Control lights, air conditioning, curtains, sensors and audio zones straight from ResoGuest. Works with Aqara, Loxone, Yandex, DALI-2, Google Nest, Daikin, AUDAC and Dante. Zone scenes and reservation-driven automation: lights and climate switch on when a guest is seated and off after the visit ends.
Learn moreAI assistant
A smart assistant that chats with guests 24/7 in Russian, English and Thai — answering menu questions, booking tables and taking orders in text or by voice. Works in Telegram, WhatsApp and an embeddable website widget, understands your live Syrve menu and can suggest specific free tables.
Voice AI & call recordings
An AI voice agent answers calls on your website and phone line 24/7 in Russian, English and Thai — takes bookings and orders by voice using your live Syrve menu. Every call lands in the Calls dashboard with the recording, an AI transcript and a short summary, and any transcript auto-translates into your language with one click.
Accounting: FlowAccount & PEAK
Built-in integration with Thai accounting systems: orders go to your books automatically, with 7% VAT calculated for you.
Memberships & visit passes
Sell visit passes and memberships for saunas, spas, wellness and fitness clubs: 10-visit packs, monthly unlimited or annual club cards. Set validity and freeze days, check guests in with one tap, track visits left, freeze and unfreeze with automatic extension — every member linked to the guest CRM.
Guest AppBeta
Your own branded app for guests — installed from the browser in seconds, no app store needed. Loyalty card with QR, table booking, menu and ordering, personal profile, and push notifications with offers you send right from the dashboard.
Runs on top of your Syrve POS
ResoGuest connects to Syrve Cloud directly: reservations, menu and orders sync automatically, and guest data is collected into a single CRM profile.
- Two-way sync of reservations with Syrve
- Live menu import (categories, THB prices, VAT, photos)
- Sending delivery orders to the kitchen (deliveries)
- Link floor-plan resources to Syrve tables
- Pay-with-bonuses at the POS via Syrve loyalty wallet
- A single guest profile and points across all channels
Connect your hotel PMS — Opera Cloud & Mews
ResoGuest links to your property management system and pulls in-house and arriving guests automatically, so restaurant visits, breakfasts and table bookings are tied to the right room and guest profile.
- Mews — live integration: reservations, guests and rate/product data sync automatically
- Opera Cloud (Beta) — OHIP-based connection for reservations and in-house guests
- Automatic breakfast detection from rate plans and packages
- Guests matched to a single CRM profile by phone and email
- Mews folio posting — restaurant charges are pushed to the guest's real room bill automatically
- Opera Cloud — read-only sync (PMS → ResoGuest); folio posting coming soon
- Book tables and breakfasts for hotel guests straight from their stay
Connector API: reservations, guests, rates & products, breakfast detection.
OHIP: reservations & in-house guests, breakfast detection from rates and packages.
A WhatsApp bot that books tables and takes orders
Your guests message your restaurant on WhatsApp and get everything done right in the chat — no app to install. The conversational bot runs on the official WhatsApp Cloud API, one number per venue, with prices in THB and Bangkok time.
- Table booking in chat: pick a day, time and party size — the request lands straight in ResoGuest and Syrve
- Delivery & pickup ordering: one tap opens your ordering app right from the chat — full Syrve menu, cart and online payment, with the order pushed straight to the Syrve kitchen
- Live order & booking updates and reminders sent to the guest automatically
- Automatic feedback / NPS request after each delivery
- Marketing broadcasts to segmented guests (alongside Telegram and LINE)
- Multilingual bot (EN / RU / TH) with interactive buttons & lists — no typing required
- Click-to-chat wa.me links and a printable WhatsApp QR to start the chat
- Connected per venue via the official WhatsApp Cloud API — right inside Settings
Lock-screen greetings when a guest walks by
Apple and Google Wallet cards detect when a loyalty member is near your venue and show a personalised message on the lock screen — no app needed, no GPS tracking, powered entirely by the pass platform.
- Automatic lock-screen notification when a guest is within ~100 m of any venue with coordinates
- Segmented messages: VIP guests, dormant (win-back) guests and newcomers each see different text
- Per-venue override: each branch can set its own welcome message
- Time-limited geo offers: show a special deal only during happy hours or promo windows
- Geo-linked bonuses: award extra points or a discount just for walking in
ResoGuest
Welcome back! Tap to view your loyalty card.
VIP offer
Your table is ready, personal 15% off
Walk-in bonus
2× points today until 6 PM!
ResoGuest
Gold · 1 240
New offer
Dessert as a gift with any main course today
Your own branded app for guests — no App Store needed
Every venue gets an installable app with its logo and colours. Guests add it to the home screen in one tap and always have your offers, loyalty card, booking and menu at hand.
- Loyalty card with QR code, points balance and tier
- Table booking and online ordering from the same app
- Push notifications with your offers straight to the guest’s phone
- Offers are managed in the dashboard and sent in one click; opens are tracked
- Included in the loyalty module; EN / RU / TH interface
Typical problems and how ResoGuest solves them
Step-by-step scenarios: what hurts, how it is set up in ResoGuest and what the venue gets as a result.
Fewer no-shows
Problem: Booked tables stay empty, guests forget or change plans without telling you.
You get: Confirmations, reminders and deposits for large groups — fewer empty tables at peak hours.
QR ordering and kiosk
Problem: Guests wait for the menu and the bill, staff are overloaded at peak times.
You get: Orders from the table by QR or at the kiosk go straight to the POS; the check grows with upsell.
Own delivery without commission
Problem: Aggregators take a large share of every order and keep the guest data.
You get: Your own ordering page, delivery zones and couriers; the guest and repeat orders stay with you.
Memberships for wellness and sports
Problem: Paper punch cards and spreadsheets, disputes about remaining visits and freezes.
You get: Check-in in one tap, visit log, freezes with automatic extension, renewal reminders.
Your own guest app
Problem: Offers get lost in messengers, and a store app is too expensive.
You get: A branded app without App Store: card, booking, menu and push offers to the phone.
Hotel restaurant
Problem: Hotel guests eat elsewhere, and the restaurant does not know who is staying.
You get: Stay data in the guest profile, table and breakfast booking for the stay, charge to room.
Ready to grow repeat visits?
Connect ResoGuest to your restaurant and start collecting guests into a single database today.