Services & appointments: launch online booking for services

The Services & appointments module turns ResoGuest into an online booking system for spa, beauty salons, clinics, fitness and wellness. It is part of the platform core and available on every plan. Guests pick a service, a specialist and a free time; the back office handles the schedule, deposits and reminders.

What the module does

• Service catalogue with categories, price, duration and buffers before/after.
• Individual and group services (classes with a participant limit).
• Specialist profiles with photo, bio, weekly working hours, time off and linked services.
• Online booking into a free slot — the time is computed automatically from duration, buffers, the specialist's schedule and already-taken slots.
• Public booking page per venue in EN/RU/TH; booking also via the website, widget, Telegram and the voice AI assistant.
• Deposits against no-shows: none, fixed, percentage or full prepayment; online payment via BEAM; a deposit can top up the guest's Syrve wallet.
• Self-service cancel and reschedule by link, reminders 24 h and 2 h ahead.
• 5★ review per specialist after the visit.

Step 1. Set up services

Open the Services section. Create categories (e.g. Massage, Facials, Group classes) and add services: name, description, price, duration in minutes and optional buffers before/after (room prep time). For group services set the type to "group" and a participant limit. Turn on the online-booking toggle for the services guests should see.

Step 2. Add specialists and schedules

In Specialists, create your masters: name, title, photo, short bio. Give each a weekly schedule (working hours per day) and time off. Link the services each specialist performs so guests can choose a particular master.

Step 3. Enable public booking

The public booking page is available per venue in three languages. Put the link on your site, in social media and in a QR code. Booking also works from the website widget, Telegram and the voice AI assistant — all share one schedule.

Step 4. Configure deposits and reminders

To cut no-shows, enable a deposit for selected services: fixed amount, a percentage of the price, or full prepayment. Payment runs online via BEAM, and the deposit can be credited to the guest's Syrve wallet. Reminders 24 h and 2 h ahead are sent automatically.

The guest experience

The guest opens the booking page, picks a service and optionally a specialist, sees free slots and books a convenient time. With a deposit enabled they pay it on the spot. Reminders arrive before the visit; the guest can reschedule or cancel by link. After the visit they can leave a review.

Managing appointments

All bookings appear in the Appointments calendar with statuses: pending, confirmed, completed, cancelled, no-show. Group classes show seat fill. Every guest is linked to the CRM automatically — visit history, spend and loyalty points live in one profile.

The module fits multi-location chains: services, specialists and schedules are configured per venue.