Public Offer Agreement

This Public Offer Agreement (the "Agreement") is an official proposal by WLTT Co.,Ltd (the "Provider", "we") addressed to any legal entity or individual entrepreneur (the "Customer", "you") to use the ResoGuest software-as-a-service platform (the "Service", available at resoguest.com) on the terms set out below.

By registering an account, submitting a request through the contact form, or otherwise starting to use the Service, you fully and unconditionally accept this Agreement (acceptance of the offer).

1. Subject of the Agreement

The Provider grants the Customer, on a subscription basis, remote access to the ResoGuest cloud platform for restaurant reservation management, guest CRM, loyalty (including Apple Wallet / Google Wallet cards), online ordering and delivery, events and deposits, feedback (NPS), analytics, and integration with the Syrve POS system. The specific set of features depends on the selected tariff and connected modules.

2. Account, Registration and Access

Access to the Service requires an account. During the launch period, self-service registration may be temporarily closed; in this case access is granted after a request via the contact form and agreement on a tariff. The Customer is responsible for the confidentiality of login credentials and for all actions performed under its account, and must notify the Provider without delay of any suspected unauthorised access.

3. Trial Period

Paid tariffs are provided with a 14-day free trial without a bank card. After the trial ends, continued use requires selecting and paying for a tariff.

4. Tariffs and Modules

The Service is provided under the Core + premium modules model. The current tariffs and prices are published inside the Service and on the website resoguest.com.

Premium modules may be purchased individually as add-ons to a lower tariff, or be included in a tariff bundle. Annual payment gives 2 months free (−17%).

The Provider may change tariffs and the composition of modules. Changes to the price of an already-active subscription take effect with at least 30 days' prior notice. For renewal periods, the price may increase by no more than 5% relative to the previous period unless the Provider gives at least 30 days' notice of different pricing.

5. Payment

Invoices are issued for the selected tariff and billing period (monthly or annual). Access to paid features is provided after payment is received. Amounts already paid for a current period are non-refundable except where required by applicable law or expressly stated herein.

6. Payment Processing and Commissions

Where the Customer uses the payment features of the Service to accept guest prepayments / deposits (e.g. via QR PromptPay or Beam), a payment-processing fee applies, consisting of the acquirer's fee plus a ResoGuest service fee. The reference service fee is 2% on prepayments/deposits (0% on the Premium tariff). Exact, effective commissions are shown in the Service before a transaction is confirmed.

7. Late Payment, Suspension and Taxes

Overdue amounts may accrue a late-payment charge of 1.5% per month (or the maximum permitted by law, if lower) until paid in full. If an invoice remains unpaid for more than 5 days after a reminder, the Provider may suspend access until payment is received; non-payment that continues for 30 days is a material breach.

Fees are stated exclusive of taxes. The Customer is responsible for any VAT, withholding or similar taxes applicable to its purchases, other than taxes on the Provider's own income.

8. Support and Onboarding

The Provider undertakes to provide access to the Service with a target availability (SLA) of 99.5% per month, excluding scheduled maintenance and events beyond its reasonable control, and to provide reasonable technical support by email and via the contact form.

Initial onboarding (account setup, import of the menu and floor plan, connection of integrations) is performed together with the Customer according to the Provider's instructions. The Customer agrees to appoint a responsible contact and to provide the information reasonably required for setup.

9. Acceptable Use and Restrictions

The Customer undertakes to use the Service lawfully and, except as expressly permitted, not to: - copy, modify or create derivative works of the Service; - decompile, disassemble or reverse-engineer any part of the Service (except where the law expressly allows it); - rent, lease, resell, sublicense or otherwise make the Service available to third parties as its own product; - remove or alter any proprietary notices or marks; - circumvent or disable security, access-control or licensing mechanisms, or otherwise interfere with the operation of the Service; - use the Service to store or distribute unlawful, offensive or infringing content, or to process anyone's personal data in breach of applicable law.

The Customer is responsible for obtaining any consents required from its own guests for the processing of their personal data and is solely responsible for the content and data it uploads. The Provider may restrict or suspend access in the event of a breach of this section, and the Customer remains liable for the fees for the paid period.

10. Beta and Early-Access Features

The Provider may make beta or early-access features available for optional use. Such features are provided "as is", may be incomplete or changed, and may be discontinued at any time. They should not be relied upon for business-critical operations.

11. Third-Party Services and Integrations

The Service interoperates with third-party services (for example the Syrve POS system, payment providers, and messaging channels such as Telegram, WhatsApp and LINE). The use of such services is governed by the terms of the relevant provider, and the Provider is not responsible for their availability, performance or fees. Where a third party sets its own processing fees, those fees are determined by that third party and may change.

Telephony and VoIP services. Where the Customer connects telephony, SIP/VoIP or AI-voice calling (including a dedicated phone number/DID) through the Provider, those services are supplied on top of an underlying telecommunications carrier and are governed by a separate Telephony Services Addendum signed at the time the number or channel is activated. Such services may carry their own minimum term (typically 24 months from activation), early-termination charges equal to the remaining minimum-term fees, non-portable phone numbers, and carrier late-payment, suspension and reconnection charges. Numbers provided are for the Customer's own restaurant use only and may be restricted to domestic (Thai) calling; international/IDD and premium-rate calling may be blocked. In case of any conflict between this Agreement and the Telephony Services Addendum regarding telephony services, the Addendum prevails.

12. Personal Data

The processing of personal data is governed by the Privacy Policy, which forms an integral part of this Agreement. In respect of guest data uploaded by the Customer, the Customer acts as the data controller and the Provider as the processor acting on the Customer's instructions.

13. Use of Aggregated Data, Feedback and Marks

The Provider may use aggregated and anonymised data derived from use of the Service (data that does not identify any individual) to operate, secure and improve the Service.

Any ideas, suggestions or feedback the Customer provides about the Service may be used by the Provider without restriction and without obligation.

The Provider may name the Customer as a client and use its logo and trade name for reference purposes on the website and in marketing materials. The Customer may withdraw this permission at any time by written request via the contact form.

14. Intellectual Property

All rights to the Service, its software, design and trademarks belong to the Provider. This Agreement does not transfer any exclusive rights; the Customer receives only a non-exclusive right to use the Service for the subscription term. Data uploaded by the Customer remains the Customer's property.

15. Confidentiality

Each party may receive non-public information of the other party in connection with the Agreement. Each party will use such information only to perform the Agreement, disclose it only to personnel who need it and are bound by comparable confidentiality obligations, and protect it with reasonable care. This does not apply to information that is or becomes public through no fault of the recipient, is lawfully obtained from a third party, or must be disclosed by law.

16. Warranties and Disclaimers

Each party warrants that it has the authority to enter into this Agreement. Except as expressly stated, the Service is provided "as is" and "as available"; to the maximum extent permitted by law the Provider disclaims all other warranties, including fitness for a particular purpose, and does not warrant that the Service will be uninterrupted or error-free.

17. Indemnification

The Provider will defend the Customer against third-party claims that the Service, used in accordance with this Agreement, infringes that third party's intellectual-property rights, and will cover the resulting awarded amounts; this does not apply where the claim arises from the Customer's own data, modifications or unauthorised use.

The Customer will indemnify the Provider against third-party claims arising from the Customer's data, its own business, or its use of the Service in breach of this Agreement or applicable law.

18. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential losses, lost profit, or loss of data. The Provider's aggregate liability is limited to the amount paid by the Customer for the Service during the three (3) months preceding the event giving rise to the claim. This limit does not apply to a party's indemnification obligations or to the Customer's obligation to pay fees.

19. Term, Renewal, Suspension and Termination

The Agreement is effective from acceptance and remains in force for the subscription term, renewing automatically for each subsequent equal period unless a party gives notice of non-renewal before the end of the current period. Either party may terminate for a material breach that remains uncured for 30 days after written notice. The Provider may suspend access in the event of non-payment or a breach of the acceptable-use terms.

Upon termination the Customer's right to use the Service ends. For 30 days after termination the Customer may request an export of its data, after which the Provider may delete it, except where retention is required by law.

20. Force Majeure

Except for payment obligations, neither party is liable for a failure to perform caused by events beyond its reasonable control that cannot be avoided by the exercise of due care.

21. Assignment

Neither party may assign the Agreement without the other's written consent, except in connection with a merger, reorganisation or sale of all or substantially all of its assets, with notice to the other party.

22. Notices

Operational communications and notices of changes to this Agreement may be sent by email or through the Service. Formal legal notices are sent to the addresses of the parties. Notices to the Provider may be sent via the contact form.

23. Amendments to the Agreement

The Provider may update this Agreement. Notice of material changes will be given at least 30 days before they take effect (or sooner where required by changes in law). Continued use of the Service after the effective date constitutes acceptance of the updated Agreement; if the Customer does not agree, it may terminate before the changes take effect.

24. Governing Law and Disputes

This Agreement is governed by the laws of the Kingdom of Thailand. Disputes that cannot be resolved by negotiation are subject to the courts of Chonburi Province, Thailand.

25. Provider Details

WLTT Co.,Ltd Address: 151/62 Moo 9, Nongprue, Banglamung, Chonburi 20150, Thailand Tax ID: 0105559098450 For all enquiries, please use the contact form.