Privacy Policy

This Privacy Policy explains how WLTT Co.,Ltd ("we") processes personal data in connection with the ResoGuest platform (resoguest.com).

1. Who we are

The data controller for the website and for account data of our customers is WLTT Co.,Ltd, 151/62 Moo 9, Nongprue, Banglamung, Chonburi 20150, Thailand. For guest data uploaded by a restaurant using ResoGuest, the restaurant is the controller and we act as a processor on its behalf, in accordance with the data-processing terms of the Public Offer.

2. What data we collect

Website visitors: data you submit via the contact form (name, email, phone, message) and standard technical data (IP, browser, cookies, analytics).

Account holders: name, email, phone, company details, and login credentials.

Guest data (on behalf of restaurants): guest name, phone, email, visit history, reservations, loyalty balance and related preferences that a restaurant chooses to store.

3. How we use data

To provide and maintain the Service; to respond to contact-form enquiries; to process payments and subscriptions; to send service and, where permitted, marketing communications; to ensure security; and to comply with the law.

4. Legal basis

We process data on the basis of performance of a contract, our legitimate interests in operating and securing the Service, your consent (where required), and compliance with legal obligations.

5. Cookies and analytics

We use necessary cookies for the Service to function and analytics (e.g. Google Analytics) to understand usage. You can control cookies through your browser settings.

6. Sub-processors and sharing

We share data only with sub-processors necessary to run the Service. By category, these are: - cloud hosting and infrastructure; - email and message delivery, including channels such as Telegram, WhatsApp and LINE where you enable them; - analytics; - payment processing (e.g. Beam / PromptPay acquirers); - the Syrve POS system, where you connect it.

We require our sub-processors to protect data and process it only on our instructions. We do not sell personal data.

7. Aggregated and anonymised data

We may create and use aggregated and anonymised data (which does not identify any individual) to operate, secure and improve the Service, including analytics and the development of new features.

8. International transfers

Our infrastructure and sub-processors may be located outside Thailand. Where data is transferred internationally, we take reasonable steps to ensure an adequate level of protection.

9. Retention

We retain personal data for as long as necessary to provide the Service and to comply with legal, accounting and reporting obligations. Guest data is retained per the instructions of the relevant restaurant.

10. Your rights

Subject to applicable law, you may request access, correction, deletion, or restriction of your personal data, and object to certain processing. Requests concerning guest data of a specific restaurant should be addressed to that restaurant.

11. Security and breach notification

We apply reasonable technical and organisational measures (encryption in transit, access controls, row-level tenant isolation) to protect personal data. In the event of a personal-data breach that is likely to affect you, we will notify the relevant customer and, where required by law, the competent authority without undue delay.

12. Contact

For any privacy request, please use the contact form.

WLTT Co.,Ltd, 151/62 Moo 9, Nongprue, Banglamung, Chonburi 20150, Thailand. Tax ID: 0105559098450.