Scenario: QR ordering at the table and a self-service kiosk

Typical problems

• At peak hours guests wait for a waiter just to place an order, and some leave.
• At the counter a queue builds up while the cashier takes orders and payments.
• Orders are re-typed into the POS by hand, with mistakes in modifiers.

How it can be implemented in ResoGuest

1. Menu in one place. Import or build the menu with photos, modifiers and translations (EN/RU/TH); the menu syncs with Syrve.
2. QR codes on tables. Generate a QR code for each table: the guest scans it, sees the menu in their language and orders. The order goes directly to the Syrve kitchen with the table number.
3. Self-service kiosk. Put a touch screen at the counter in kiosk mode: dine-in or takeaway, the guest chooses dishes and modifiers on their own.
4. Electronic queue board. A screen shows order numbers "preparing" and "ready" — no shouting names at the counter.
5. Loyalty in every order. The guest enters a phone number — points are credited, the order appears in their profile.
6. Feedback after the order. With the NPS module the guest rates the visit; unhappy responses go privately to the manager.

What the client gets

• Orders reach the kitchen without re-typing and without waiting for a waiter.
• The counter serves more guests at peak hours, and staff focus on service.
• Every QR or kiosk order becomes a known guest with history and points.

Who it fits

Cafes, food courts, fast-casual and coffee chains, beach clubs, venues with large terraces. QR ordering and the kiosk are included in Pro and Premium or available as separate modules. Contact us: [email protected]