Typical problems
- The restaurant does not know which guests live in the hotel, when they check out and what they like.
- Hotel guests eat outside because nobody invited them in time.
- Restaurant loyalty and hotel stays live in different systems, and the guest has two unrelated profiles.
How it can be implemented in ResoGuest
- Connect the PMS. In the Hotel Connect module connect the hotel PMS: stays with dates and room numbers become visible in ResoGuest.
- One guest profile. The in-house guest is matched with the restaurant profile by phone or e-mail — history, points and preferences in one card.
- Booking for stay dates. The host sees "room 305, check-out tomorrow" in the booking; the guest can book a table for their stay dates through the widget or the messenger bot.
- Invitation on arrival. An automatic message on check-in day invites the guest to dinner or breakfast with a personal offer.
- Charge to room. Room charges are handled by the standard POS–PMS link; ResoGuest relies on it and focuses on the guest and loyalty.
- After check-out. The guest keeps the loyalty card and receives news — a reason to come back to the restaurant as a local visitor.
What the client gets
- The restaurant sees in-house guests and their stay dates.
- More F&B revenue from people already staying at the hotel.
- One profile for the stay and the restaurant, and a channel to the guest after check-out.
Who it fits
Hotels and resorts with their own restaurant, bar or beach club, boutique hotels, serviced apartments with a cafe. Hotel Connect is included in Premium or as a separate module. Contact us: [email protected]